Have you noticed how much impact your first impression has on your overall experience in any interaction with another human being? Sometimes, a great first impression becomes a life saver in difficult situations while a simple transaction may turn into a nightmare based on how we perceive one another based on the first impression.
Back in the days when I just started working, right after college, I had a tough time understanding why people at work wouldn’t take me seriously unless I confronted them.
Not just at work, I soon realized I had the challenge of having a good transaction in most places of public service as well such as booking counters at railway stations, bank clerks, airport check-in counters and so forth.
